These terms and conditions may be changed with the agreement of both the customer and PrimeCityStorage.com. Please notify us if you wish to make any changes at the time of booking.
By confirming a booking with PrimeCityStorage you are agreeing to the following terms and conditions. Where we use the words ‘You’ or ‘Your’ it means the customer. ‘We, Us or Our’ means PrimeCityStorage

Inclusion is mandatory and must include the following statements:

We accept payments online using Visa and MasterCard credit/debit card in AED (or any other currency).
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
United Arab of Emirates Is our country of domicile.
Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
If you make a payment for our products or services on our website. the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.


  • Customer will get the proper quotation from PrimeCityStorage for us to state any insurance, cancellation and postponement waivers for the job, demur rage, inspections, fees, or taxes payable to government from the origin or at the destination if the amount is available, if not it will be stated. Prices will not change not unless there are additional items. Condition of additional prices WILL BE per ITEM. Price storage space ranges are available on our website .
  • Quotation is valid for 20 days only, from the date it was sent to the customer
  • PrimeCityStorage or the customer can request for a survey to know the actual size of the goods. Customer has the option to use a different company for packing if they want to or it can be done by PrimeCityStorage along with the whole service except the dismantling or disconnecting of items will be charged extra in some cases.
  • The package needs to be inspected thoroughly upon receiving by both parties. Insurance agreement should be done or signed before picking up the items. The insurance payment must be made in advance (for both local and International).
  • FOR STORAGE- Specific and detailed description of each package, boxes or in other packaging needs to be submitted. This includes the kilogram, dimension, the CBM of the goods and also the worth of the goods (Packing List).
  • FOR STORAGE- Specific and detailed description of each package, boxes or in other packaging needs to be submitted. This includes the kilogram, dimension, the CBM of the goods and also the worth of the goods (Packing List).
  • FOR STORAGE- Contract will be provided to the customer along with the terms and conditions.
    If there are any undeclared or illegal items PrimeCityStorage will not be held liable for such transactions, as we are not allowed to move and store such items with PrimeCityStorage, we may apply for a court order to dispose of such goods found in the consignment. You agree to pay us any charges, expenses, damages, legal cost or penalties reasonably incurred by PrimeCityStorage in disposing of the goods.
  • Goods can be moved and stored by PrimeCityStorage by the capabilities and available resources of the company only.
  • For electronic items and some special packing requirement there will be separate charges. EQ: wooden boxes, packing required for specific item like: Television, Washing Machine, Bicycle and ceramics.
  • If you cancel or postpone this agreement, we reserve the right to charge you a reasonable postponement or cancellation fee according to how much notice is given. PrimeCityStorage considers a 24 to 48 HOURS of cancellation only.
  • Permits/ NOC for moving will be processed by the customer and PrimeCityStorage will be providing all legal documentation as needed.
  • Unless otherwise agreed by PrimeCityStorage in writing, payment is required in full by cleared funds at the time of booking the removal or storage period. PrimeCityStorage has the right to decline any removal or storage until such payment is received. Payment for insurance should be in advance unless advised otherwise. Only cash and dated cheque.
  • PrimeCityStorage do not accept liabilities for goods that were confiscated, seized, removed or damaged by the Police, Customs Authorities or other government agencies from the origin to destination. Normal wears and tears, natural or gradual deterioration and changes caused by the atmospheric conditions and other molds, rusting and other infestation.
    We are not liable as well for any delays of transit for such reason like:
    weather, or environmental accident or any machinery malfunction. For Limit of claims if the shipper and the consignee collect the goods within seven (7) days, we must be notified in writing for any loss or damage at the time while goods are handed over to the consignee.
  • PrimeCityStorage will be requesting for a feed back after the said transaction for future improvement and development of the company.
  • Work is not included unless agreed by writing. Goods to be moved are owned or property of the shipper or the consignee. Any transit times quoted by PrimeCityStorage are estimated and based upon information known to PrimeCityStorage at the time. Transit times may vary due to a number of factors outside beyond our control including but not limited to changes in sailing or departure dates made by the freight/shipping company, changes in the routes used by the
    freight/shipping company and port congestion. We will advise you of any material changes to the transit times as soon as we become aware. We will not be liable for any loss or damage incurred by you as a result of delays in transit time unless directly attributable to PrimeCityStorage negligence or breach of contract.